20 October 2005

dining disaster update

For those who have read my most recent blog, please allow me to fill you in on today's occurances in response to my "kind" email.

Before 10am this morning, I had two responses from various people at Golden Corral (I've already used their name on my site, so I'll carry through). At 11:30, I received a third. I was kind of impressed, since I'd only sent two emails out.

And, apparently, I have created a tiny uproar in that local joint. Fascinating coming from a woman who grows more wary of confrontation with each passing year (and I used to be GOOD at it!!). I responded to two of these emails, one which asked for my phone number so she could pass it along to an Area Director for that location.

Then the director called. I was asked to recap my experience (which I did, though I hate recapping when I know they've just read the email sitting in front of them!). This man apologized profusely. He stated more than once that this is not how they do business and that he was very embarassed. He told me he'd spent the day at that location and had handed out reprimands pertaining to this incident. Honestly, I liked him. He was nice, he was kind, he apologized multiple times, and was genuinely more than a little upset by how things had been handled. He asked if there is anything he could do. My answer: "No, I don't think so, and my liklihood of return is slim in spite of it being my son's favorite restaurant." (It is almost always Little B's first choice in dining locations, and, hey, it is fast to get hot food.)

All that said and done: I have some free meal coupons coming in the mail. I would not ask for them--my belief is that they needed to offer them on their own after that fiasco.

Will I use them? Eventually. I doubt it will be next week, and possibly not even next month. But, yes, eventually. Probably after I know better what Miss C is or is not allergic to. After all, it's long been a favorite Saturday morning breakfast spot (though for the sake of not eating out so much, we don't frequent it as often, and rather my two men make me breakfast on Saturdays. Gotta love it!)

Am I happy with the outcome? Yes. I believe I am. My point was made, the higher uppers quickly handled my complaint, and I was thanked for contacting them rather than simply walking away or badmouthing them. (Well, you guys are my friends, right? Not a newspaper. And, hey, who doesn't tell their friends about their experiences? Besides, I posted the outcome and good stuff along with the other. Okay, my conscience is clear.)

4 comments:

desertUndine said...

I'm glad that they got back to you - and I'm shocked that the manager didn't come out himself! At least someone got back to you and apologized. It's the little things like that that really matter.

Carbon said...

Well, I'm glad to hear that it was handled professionally. Also, that it was brought to light that they don't do business like that and they tried to fix it! Hooray.

AfricaBleu said...

Good job, CJS! You handled it very gracefully, yet firmly - a hard balance to find sometimes.

And I'm glad to hear SOMEONE from the upper level was on the ball enough to apologize, after the manager of the place was such a schmuck.

Heidi said...

Excellent work, Ma'am! I thoroughly believe in follow-up. You did a great job. I'd be curious to know (when you find out) what she is super-sensitive to. Yikes!